Business etiquette is simply a code of manners that helps to regulate how people behave in an office setting. It’s not just about standing up when certain people enter the room, or who should sit first when a group goes into a meeting. It’s about how to behave in myriad different circumstances, from board meetings to office parties, how to ensure that we can maintain harmonious relationships with our colleagues, and how to deal with problems when they arise.

Debrett’s Guide to Business Etiquette gives indispensable advice on communication, correspondence, office manners, meetings, social life, phones and email. It also addresses digital communication, video meetings and social networking, as well as giving tips on soft skills such as body language, self-presentation and networking.

We believe that business etiquette is all about making sure that, whatever the occasion, we perform in a way that reflects positively on ourselves and our place of work. And we are most likely to perform to the best of our ability if we have some good idea of what is expected of us, and by whom and why.